About Kyle Mohney

Born and raised in the small town of Columbiana, Ohio, I carry with me the values of hard work, integrity, and community that defined my upbringing in a close-knit, middle-class family. Those early lessons are the compass by which I navigate life — as a devoted husband, proud father, and dedicated professional.

Family First

At the heart of everything I do is my family — my remarkable wife, our curious and spirited 4-year-old son, and our bright, joyful 1-year-old daughter. They are my greatest pride, my truest inspiration, and the reason I strive for excellence in every endeavor.

A Professional Journey with Purpose

My most recent chapter was at Thumbtack, where I found not just a job, but a mission. I thrived in building systems that empowered teams, improved processes, and created clarity for customers. I loved the work, cherished the people, and took pride in the impact we made together. The closure of my department was not a reflection of our success, but a change in company direction — an ending beyond my control, yet one that leaves me deeply proud of all we accomplished.

Quick Professional Facts

"So tell me, what are some key things that define your professional approach?"

Sprout Social Expertise
Enterprise review & sentiment workflows that saved Thumbtack's App Store presence
AI Toolkit Mastery
100+ specialized tools organized by use case for maximum efficiency
Operations Superpowers
BigQuery automation, Python scripting, and governance frameworks
Cross-Functional Leadership
Support × Product × Operations alignment across 100+ team members
Crisis Resolution Expert
Ensured App Store compliance by implementing systematic review response workflow for 2,000+ reviews
Process Innovation
Reduced refund research time and review tabulation time by 90% using BigQuery automation

Passions Beyond the Office

I am a dedicated Historical European Martial Arts (HEMA) instructor, preserving centuries-old martial traditions while making them accessible and engaging for modern students. In the salle, I teach discipline, history, and skill — lessons as relevant in life as they are on the fencing floor.

A trophy-winning rapier fencer, I also teach and coach in broadsword, longsword, messer, side-sword, saber, dagger, and melee weapon grappling — each with its own history, techniques, and tactical philosophy.

Music has been another lifelong pursuit. I have lived and performed in Nashville, collaborated with renowned musicians, and once shared intimate acoustic performances with my wife before our children were born — moments that taught me the art of connection through creativity.

HEMA sword training

The Frontier of AI-Powered Creation

In recent years, I have embraced a new passion: harnessing the potential of artificial intelligence to expand what is possible in creative and operational work.

The Frontier of AI-Powered Creation

In recent years, I have embraced a new passion: harnessing the potential of artificial intelligence to expand what is possible in creative and operational work. From building immersive, JavaScript-driven video games with responsive AI-driven characters, to designing intelligent knowledge systems that adapt in real time, to crafting dynamic, AI-assisted content strategies — my work at the intersection of technology and creativity has been some of the most rewarding of my career.

These projects are more than technical exercises; they are explorations of how human ingenuity and machine intelligence can work in concert to build experiences that are richer, more personal, and more impactful than ever before.

What Drives Me

Whether in the boardroom, the classroom, the studio, or the code editor, I am guided by a singular belief: that excellence is not an act, but a habit — forged through dedication, sharpened by curiosity, and sustained by a commitment to those we serve. My story is still being written, and I approach each chapter with the same determination that has carried me from small-town beginnings to the forefront of AI-powered innovation.

Recruiter FAQ

Q: Tell me about a time you solved a difficult problem under pressure.

At Thumbtack, my primary role was handling escalations and documentation. But when the platform faced compliance concerns due to outstanding unresolved negative reviews, leadership turned to me — the company's go-to cross-department problem-solver — even though no system for this existed. I partnered with our legal team to draft a library of approved templates covering a range of issues. I then onboarded Thumbtack to Sprout Social, where I built a custom system of tags and sorting to auto-filter reviews and produce accurate sentiment and root cause reporting. Using Sprout's tools, I generated monthly sentiment reports and used them to match the right template to each review. The result? I cleared the entire backlog by responding to over 2000 reviews, reversed the negative trend, and left behind a scalable framework that an entire team could adopt for ongoing maintenance.

Q: What's a project you're proud of?

Building an AI-assisted public review workflow that saved Thumbtack's App Store presence. By integrating sentiment tagging with operational scripts, we responded to over 2,000 reviews in record time and reversed a negative trend that threatened our mobile ranking.

Q: How do you approach integrating AI into your work?

I treat AI as a force multiplier — a way to amplify human judgment and creativity. My goal isn't to replace people, but to give them sharper tools and faster feedback so they can focus on high-value work.

Q: How do you keep your skills sharp?

I split my time between hands-on technical projects and disciplines that sharpen focus and timing, like Historical European Martial Arts. On the tech side, I build AI-powered tools, refine game engines, and experiment with workflow automation. On the physical side, I train with sword and grappling to keep my mind sharp and adaptive.

Q: Tell me something unique about you.

I'm a trophy-winning rapier fencer and lifelong musician. I've played in Nashville, collaborated with major artists, and even performed acoustic sets with my wife. Those experiences taught me rhythm, connection, and how to engage an audience — skills I bring to my professional work as well.